When you use our website or book our services, we may collect personal information including:
- Name
- Email
- Phone number
- Pickup and delivery address
- Payment information
- Booking details and service preferences
- Communications with our team
- Website usage information collected through cookies or analytics tools
We collect only the information reasonably necessary to provide our services and operate our business.
We may use your personal information to:
- Schedule and complete your laundry service
- Process payments
- Communicate regarding bookings, deliveries, and customer support
- Respond to inquiries
- Improve our website and customer experience
- Send service updates or promotional communications where permitted by law or with your consent
- Comply with legal, regulatory, or tax obligations
Payments are processed through secure third-party payment providers. Tidal Fold does not store your complete credit or debit card information on our own systems.
We do not sell, rent, or trade your personal information. We may share information only when reasonably necessary to:
- Process payments
- Operate our booking and business systems
- Deliver our services
- Comply with legal obligations or lawful requests from government authorities
Any third-party providers we use are expected to protect your information appropriately.
Our website may use cookies and similar technologies to improve website performance, understand visitor activity, and enhance your browsing experience.
You may disable cookies through your browser settings, although some website features may not function as intended.
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, misuse, loss, or alteration. While no system can guarantee absolute security, we are committed to protecting the information entrusted to us.
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
Subject to applicable law, you may:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your personal information where legally permitted
- Request deletion of your personal information where applicable
- Ask questions about how your information is collected, used, or disclosed.
We will respond to privacy requests within a reasonable timeframe, as required by law.
If a privacy breach involving your personal information creates a real risk of significant harm, we will notify affected individuals and any required regulatory authorities in accordance with applicable Canadian privacy legislation.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The version published on our website at the time you use our services will apply.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Tidal Fold using the contact information provided on our website.
