Tidal Fold provides professional residential laundry pickup, wash, fold, and delivery services within our service area.
Our standard turnaround time is 24–48 hours from pickup unless otherwise communicated. Pickup and delivery times are provided as service windows rather than guaranteed appointment times.
Laundry from different households is never mixed during washing, drying, or folding. Our service is intended for ordinary household laundry. It is not a garment restoration, textile conservation, or specialty fabric care service.
Our current pricing is available on our website and may change from time to time. The minimum service is $60, including pickup, delivery, and up to 2 standard household loads. Additional household loads are $26 per load. Optional services and applicable fees will be displayed during booking.
A standard household load is determined using Tidal Fold's published Household Load Guide. If the quantity of laundry differs from the number of loads selected at booking, we may adjust the final household load count accordingly. If a bag exceeds the capacity of a standard household load, we may divide its contents into multiple household loads for pricing purposes.
Oversized items are not accepted unless specifically stated otherwise.
Bookings may be cancelled or rescheduled free of charge up to 24 hours before the scheduled pickup window. Cancellations made with less than 24 hours notice, missed pickups, inaccessible laundry, or situations where laundry is not available during the scheduled pickup window may be subject to the minimum service charge.
Our driver may wait up to five minutes if scheduling permits. If Tidal Fold is unable to complete a scheduled pickup due to our own error, no cancellation fee will apply.
Customers are responsible for ensuring laundry is available and accessible during the scheduled pickup window. Completed orders may be left at the customer's designated delivery location unless otherwise instructed. Customers are responsible for providing a safe and accessible delivery location.
For apartments or secured buildings requiring access, customers are responsible for ensuring we can enter the building. If delivery cannot be completed due to lack of access, a $10 redelivery fee may apply. Responsibility for the order transfers to the customer once it has been delivered to the agreed delivery location.
A valid payment card is required when placing a booking. Payment will be processed after your order has been completed. By placing an order, you authorize Tidal Fold to charge your payment method for:
- Your final household load count
- Selected optional services
- Applicable fees outlined in these Terms.
If payment cannot be processed, we will notify you and provide up to 48 hours to update your payment information. Laundry will be held until payment has been received. Beginning 48 hours after our first payment notification, storage fees of $5 per day may apply. Orders remaining unpaid or unclaimed for 30 days after reasonable contact attempts may be considered abandoned and may be donated, recycled, or otherwise disposed of at our discretion.
Tidal Fold provides a standard household wash-and-fold service. Laundry is processed by household load rather than on a garment-by-garment basis.
We process laundry using our standard operating procedures and exercise reasonable care in providing our services, but we do not inspect the care label of every individual garment. Customers are responsible for removing any items requiring special care before pickup, including but not limited to dry-clean-only garments, hand-wash-only items, delicate fabrics, garments with embellishments, and items of exceptional monetary or sentimental value. Customers are also responsible for separating laundry that may bleed colour or that they wish to be washed separately.
Customers are responsible for:
- Emptying all pockets before pickup
- Removing valuable, fragile, or sentimental items
- Removing garments requiring specialized care
- Separating colour-sensitive laundry where appropriate
- Providing accurate booking information
- Ensuring laundry is safely accessible during pickup.
Tidal Fold is not responsible for items left in pockets, including cash, jewellery, electronics, identification, payment cards, keys, pens, tissues, lip balm, batteries, lighters, or other personal belongings, nor for damage resulting from such items.
Tidal Fold reserves the right to refuse or return unwashed any order or item that, in our reasonable opinion, cannot be safely or appropriately processed through our standard wash-and-fold service. This includes, but is not limited to:
- Items requiring dry cleaning or specialized cleaning
- Items contaminated with hazardous substances or bodily fluids
- Wet laundry with significant mould or mildew
- Pet bedding, blankets, or other items containing excessive pet hair
- Laundry containing excessive amounts of hair, fur, sand, dirt, or other debris that may interfere with our equipment or processing
- Oversized items
- Items that may damage our equipment or interfere with normal operations
If an unsuitable item is identified, we may return that item unwashed or decline to process the entire order.
Customers should inspect their order promptly upon delivery. Any claim for missing or damaged items must be reported within 48 hours of delivery. Tidal Fold does not create or maintain an itemized inventory of garments received. Tidal Fold is not responsible for damage resulting from normal wear and tear, manufacturer defects, weakened fabrics, loose buttons, existing stains, colour fading, or other pre-existing conditions that become apparent during normal laundering.
Stain removal and complete odour removal are not guaranteed. If Tidal Fold determines that we are responsible for loss or damage, any remedy will be provided at our discretion and will not exceed the fair market value of the affected item.
Tidal Fold reserves the right to refuse or discontinue service where necessary to protect our staff, customers, equipment, or business operations. This includes, but is not limited to:
- Unsafe conditions
- Abusive or threatening behaviour
- Repeated non-payment
- Repeated missed pickups
- Fraudulent or deceptive activity
- Situations where providing service would be unreasonable or unsafe
Tidal Fold is not responsible for delays resulting from circumstances beyond our reasonable control, including severe weather, road closures, power outages, equipment failures, natural disasters, or other unforeseen events. Where practical, we will keep customers informed of any significant delays.
Tidal Fold collects and uses personal information only as necessary to provide our services, process payments, communicate with customers, and manage bookings.
We take reasonable steps to protect your information and do not sell your personal information. Information may be shared with trusted service providers where necessary to operate our business or where required by law.
Please refer to our Privacy Policy for further details.
Tidal Fold may update these Terms & Conditions from time to time. The version in effect at the time a booking is made will apply to that booking unless otherwise required by law.
These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
Questions regarding these Terms & Conditions may be directed to Tidal Fold Laundry Co. using the contact information provided on our website.
